XOGENT · Support platform
The support platform built for the AI era.
XOSUPPORT answers first with AI grounded in your knowledge base, then hands off to your team — every customer conversation improving the next.
Workspace
Workspace
Inbox
Powering support across XOGENT
AI agent
Resolves, not just deflects.
Claude Sonnet answers in your brand voice, grounded only in your project's knowledge base — no invented details. Claude Haiku decides, on every turn, whether to hand off to a human.
- Per-project knowledge base with semantic search
- Confidence-aware escalation to your team
- Every interaction logged for deflection analytics
Agent inbox
One inbox for your whole team.
Triage, reply, and resolve in real time. Presence drives live availability, internal notes stay private, and Microsoft 365 SSO keeps access locked to your org.
- Real-time chat over WebSockets with typing + presence
- Internal notes never visible to customers
- Assignment, statuses, and a full audit trail
Workspace
Workspace
Inbox
Embeddable widget
A widget that matches every brand.
One script, themed per project — colors, radius, font, and position. The same polished experience, dressed in each app's own identity.
XOSupport('init', {
projectKey: 'pk_live_xodash',
theme: { primaryColor: '#0ea5e9', position: 'bottom-right' }
});Platform controls
Run it on your terms
Maintenance mode
One toggle takes every widget offline instantly — for deploys or incidents.
Business hours
Mon–Fri or any schedule, per timezone. Live chat only when you’re truly available.
Microsoft 365 SSO
Staff sign in with Entra ID, locked to your verified org domain.
AI controls
Disable AI per project or globally; the widget falls back to a human form.
Knowledge base
Markdown articles per project, re-embedded automatically on every edit.
Audit log
Every platform toggle and assignment recorded with who and when.
Perfect customer experiences, powered by XOGENT.
Frequently asked
Is XOSUPPORT self-hosted?+
Yes — it runs on your own infrastructure (Coolify + Docker), with Postgres and Redis you control. You own the data.
Which AI models does it use?+
Claude Sonnet for grounded answers and Claude Haiku for fast escalation decisions, via the Anthropic API.
Can the widget match our app’s design?+
Completely. Every project sets its own colors, radius, font, and position — the widget recolors to fit while keeping the same polished UX.
Do end users need an account?+
No. The widget is anonymous and bot-protected with Cloudflare Turnstile; an email is only required to reach a human.
How do staff sign in?+
Microsoft 365 SSO (Entra ID), restricted to your verified organization domain.